Terms of Service
Last updated: July 12, 2026
These General Terms and Conditions (the "Terms") govern the use of the Medisora cloud service — a medical practice information system provided as software as a service (SaaS).
1. Service provider
The Medisora service is provided by, and the contracting party is, Verteco digital services, s. r. o., registered office Daniela Dlabača 21, 010 01 Žilina, Slovak Republic, Company ID (IČO): 53 412 834, registered in the Slovak Commercial Register since 5 November 2020 (the "Provider"). Contact: info@medisora.sk.
2. Subject of the agreement
The Provider grants the customer — a healthcare provider — access to the Medisora service over the internet, including updates, technical support and data storage. The agreement is concluded upon account registration or upon a written order, whichever occurs first.
3. Trial period and pricing
New customers are entitled to a free 60-day trial with no commitment and no credit card required. After the trial expires, the service is provided for a fee according to the current price list published at medisora.sk. Prices are exclusive of VAT and are invoiced monthly in advance. The Provider guarantees a refund of all payments if dissatisfaction is reported within 90 days of the first payment.
4. Customer rights and obligations
The customer must protect their access credentials, use the service in compliance with applicable law, and is responsible for the content of the data they enter into the service. The customer remains the controller of patients' personal data; the Provider acts as a processor under Article 28 of the GDPR on the basis of a separate data processing agreement, which is included as part of the service.
5. Availability and support
The Provider uses professional efforts to maintain a service availability of 99.9% as a monthly average, excluding planned maintenance announced in advance. Technical support is available by email and phone on business days at no additional charge.
6. Data and data portability
The practice's data is the property of the customer. The customer may request a complete export of their data in a structured format at any time, free of charge. After the agreement ends, the Provider retains the data for 60 days for export purposes and then securely destroys it, except for data whose retention is required by law.
7. Liability
The Provider is liable for damage caused by a proven breach of its obligations, up to a maximum of the total payments made by the customer over the preceding 12 months. The Provider is not liable for damage caused by improper use of the service or by force majeure, nor for the professional decisions of healthcare professionals; the service is a supporting tool and does not replace a physician's professional judgment.
8. Term and termination
The agreement is concluded for an indefinite period. The customer may terminate it at any time effective at the end of the billing period, with no notice period and no penalty. The Provider may terminate the agreement with three months' notice, or with immediate effect in the event of a material breach of the Terms by the customer.
9. Changes to the Terms
The Provider may reasonably amend the Terms and will give notice of any change at least 30 days in advance by email and in the application. If the customer does not agree with the change, they have the right to terminate the agreement effective as of the date the change takes effect.
10. Final provisions
These legal relations are governed by the laws of the Slovak Republic. Any disputes will be resolved by the competent court of the Slovak Republic. These Terms take effect on July 12, 2026.