System features
Everything a practice needs. In detail.
Medisora covers the entire workflow of an outpatient practice — from patient booking through the visit and eZdravie to insurance claims and finances. Below you'll find a precise, professional description of every module.
01
Patient records & medical documentation
Electronic health records maintained in compliance with Act No. 576/2004 Coll. on healthcare and the Slovak Ministry of Health decree on health informatics standards.
Structured progress notes (SOAP)
Visit records structured as subjective complaints — objective findings — assessment — treatment plan. Diagnoses coded to ICD-10 (Slovak localization MKCH-10-SK) with type-ahead suggestions, procedures linked to the national catalogue of health procedures.
Immutable audit trail
A signed record cannot be altered. Every correction creates a new revision with a timestamp and the author's identity — the original wording is preserved. Every view of a patient's chart is logged (who, when, from where).
Complete patient chart
Histories (personal, family, medication, allergy), vaccinations, chronic diagnoses, current medication, attachments (PDF, DICOM previews, photographs), examination results. Full-text search across all documentation.
Templates & quick texts
Custom note templates per specialty, quick phrases and auto-completion of frequently used texts. Print outputs: medical report, referral slip, spa treatment proposal, certificates.
02
Calendar, scheduling & patient communication
Scheduling for a solo physician or multiple sites, with online booking and automatic reminders.
Scheduling calendar
Daily, weekly and monthly views, color-coded visit types with defined durations, recurring appointments, blocks and holidays, office hours per physician and site.
Online booking 24/7
A public booking page for your practice: the patient picks a visit type and an open slot, and the system prevents collisions. Email confirmations and cancellations, spam protection.
SMS & email reminders
Automatic reminders sent at a configurable lead time demonstrably reduce no-shows. Message templates, sending during business hours, per-patient delivery history.
Waiting list & triage
A registry of patients waiting for an earlier slot, with automatic offers when one opens up. Appointment states: booked — confirmed — in waiting room — seen — no-show.
03
eZdravie (Slovak national eHealth)
Native integration with Slovakia's national eHealth system through the interfaces of NCZI (the Slovak national eHealth operator), built for conformity verification across the full scope of outpatient practice.
eRecept v6 ePrescriptions
Prescribing of medicines, dietetic foods and medical devices with interaction and duplicity checks, ŠÚKL (Slovak drug agency) code lists, and electronic signing with the ePZP card. Dispensing records and pharmacy feedback included.
eVyšetrenie v7 eExaminations
Submission of examination records (specialist findings, discharge summaries, imaging reports) to the patient's national electronic health book in the CDA format defined by NCZI standards.
eZapisovanie (Act No. 344/2025 Coll.)
Ready for mandatory record registration from 1 July 2026: every billed procedure must be paired with a unique record identifier in eZdravie — otherwise the insurer will not reimburse it. Medisora pairs records automatically in the background.
ePZP sign-in & signing
Full support for the ePZP card (the Slovak electronic healthcare professional card), including document signing. A local Medisora Agent handles communication with the card reader — everything else runs in the cloud.
04
Health insurance claims
Complete billing of procedures to VšZP (code 25), Dôvera (24) and Union ZP (27) — Slovakia's three health insurers — with a focus on zero claim errors.
Claim batch generation
Monthly claim batches in the prescribed data interchange formats (753a, 751a and others depending on provider type) in a few clicks. Bulk and individual settlement, corrective and additive batches.
Pre-submission validation
Multi-level checks before export: validity of the patient's insurance coverage, procedure—diagnosis combinations, age and frequency limits on procedures, mandatory fields. You see errors as you chart, not after a batch is rejected.
Capitation & billable add-ons
Management of capitation contracts for general practitioners and pediatricians, automatic capitation calculation, and tracking of billable add-on items and materials (ŠZM, special medical materials).
Settlement overview
Batch status tracking (prepared — submitted — accepted — returned), payment matching, and monthly recaps of insurer revenue per physician and site.
05
Billing, invoicing & practice finances
Direct patient payments and your practice's financial overview in one place.
Cash register & receipts
Receipts for above-standard and non-reimbursed services, price lists by patient type, daily closings, tracking of cash and card payments.
Invoices
Invoicing for self-payers, companies and occupational health check-ups, numbering series, QR payments, tracking of due dates and settlements.
Accounting exports
Structured exports (CSV/XLSX) ready for your accountant, VAT summaries, monthly and annual revenue overviews by source (insurers vs. direct payments).
Management analytics
Practice performance in real time: visit counts, diagnosis mix, revenue, no-shows, calendar utilization. Comparisons across periods and physicians.
06
Inventory management
Tracking of medicines and special medical materials with batch-level detail.
Batches & expiry dates
Goods received with batch number and expiry date, alerts for approaching expiry and low stock, stocktakes with a formal protocol.
Automatic dispensing
Materials linked to procedures are written off automatically when the procedure is billed — your stock records stay accurate without manual write-offs.
Multiple warehouses
Separate stock per site or practice, transfers between warehouses, stock valuation for accounting.
07
Medisora AI
Artificial intelligence designed for the Slovak outpatient practice — as the physician's assistant, never their replacement. Every output is reviewed and signed by the physician.
Ambient documentation
With the patient's consent, the system listens during the visit and turns the conversation into a draft structured note in Slovak — history, objective findings, assessment, recommendations. The physician reviews, edits and signs the draft.
Coding suggestions
AI suggests diagnoses per ICD-10 (Slovak localization MKCH-10-SK) and the corresponding procedures for billing. Suggestions respect the insurers' validation rules.
Patient summary
Before the visit, a one-paragraph summary of the relevant history: chronic diagnoses, current medication, recent visits, open tasks.
Data protection in AI features
Processing exclusively on servers in the EU, recordings deleted after processing, and no data ever used to train models. The feature is optional per physician and per patient.
08
Security, privacy & regulatory compliance
Health data is a special category of personal data — Medisora's architecture reflects that from the ground up.
Per-practice data isolation
Every practice has its own isolated database schema — data from different providers is never mixed. TLS 1.3 encryption in transit and AES-256 at rest, with sensitive fields additionally encrypted at the application level.
Access control
Physician / nurse / reception / administrator roles with granular permissions, two-factor authentication, automatic sign-out, sign-in history.
GDPR & the contractual framework
A data processing agreement under Article 28 of the GDPR is part of the service, along with patient consent records, the right to data extracts and portability, and documented sub-processor relationships. Data centers exclusively in the EU.
Backups & continuity
Continuous backups with point-in-time recovery, a geographically separate backup site in the EU, guaranteed 99.9% uptime, and annual archive copies of documentation in line with statutory retention periods (20 years under Slovak law).
EHDS readiness
A data model designed around HL7 FHIR R4 and the European Electronic Health Record Exchange Format (EEHRxF) — ready for the European Health Data Space regulation (EU 2025/327).
09
Integrations, API & your data
An open system: your practice's data belongs to you, and we can connect it to whatever you use.
Open API (FHIR R4)
A REST API following the HL7 FHIR R4 standard for patients, appointments, examinations and prescriptions. Documented, versioned, with API keys per integration.
Laboratories
Electronic lab orders and results received from laboratory networks (Unilabs, Medirex and other Slovak providers) directly into the patient's chart, with structured values and reference ranges.
Export without lock-in
A complete export of all your practice's data at any time, in a structured format, free of charge. Your data is never held hostage — we're confident you'll stay for the product.
Telemedicine & patient portal
Video consultations straight from the calendar, secure sharing of documents and results with patients, and online prescription renewal requests.
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