Terms of Service
Last updated: 18 July 2026
These General Terms and Conditions (the "Terms") govern the use of the Medisora cloud service — a medical practice information system provided as software as a service (SaaS).
1. Service provider
The Medisora service is provided by, and the contracting party is, Verteco digital services, s. r. o., registered office Daniela Dlabača 21, 010 01 Žilina, Slovak Republic, Company ID (IČO): 53 412 834, Tax ID (DIČ): 2121358349, VAT ID: SK2121358349, registered in the Commercial Register of the District Court Žilina, Section Sro, Insert No. 75936/L (the "Provider"). Contact: info@medisora.sk. Supervisory authority: Slovenská obchodná inšpekcia (Slovak Trade Inspection), Inšpektorát SOI pre Žilinský kraj (Inspectorate for the Žilina Region), Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1.
2. Subject of the agreement
The Provider grants the customer — a healthcare provider — access to the Medisora service over the internet, including updates, technical support and data storage. The agreement is concluded upon account registration or upon a written order, whichever occurs first.
3. Trial period, pricing and payment terms
New customers are entitled to a free 60-day trial with no commitment and no credit card required. After the trial expires, the service is provided for a fee according to the current price list published at medisora.sk. Prices are exclusive of VAT and are invoiced monthly in advance; invoices are due within 14 days of issue. In the event of late payment, the Provider will notify the customer and grant an additional period of at least 14 days; only after that period expires without payment may the Provider restrict the service to read-only mode. Access to data and data export remain available at all times — the service is never restricted in a way that would prevent access to medical records. The Provider guarantees a refund of all payments if dissatisfaction is reported within 90 days of the first payment.
4. Customer rights and obligations
The customer must protect their access credentials, use the service in compliance with applicable law, and is responsible for the content of the data they enter into the service. The customer acknowledges that, as a healthcare provider, they are responsible for fulfilling the obligations relating to the keeping and retention of medical records under Act No. 576/2004 Coll., including statutory retention periods. For pricing purposes, a physician means a healthcare professional with their own user account in the physician role; access for nurses and reception staff is free of charge.
5. Personal data protection and sub-processors
The customer remains the controller of patients' personal data; the Provider processes it exclusively on the customer's documented instructions, as a processor under Article 28 of the GDPR, on the basis of a data processing agreement that is part of the service. The list of sub-processors (infrastructure providers) is published in the privacy policy at medisora.sk; the Provider gives at least 30 days' notice of any intended change of sub-processor, and the customer has the right to object to the change or to terminate the agreement on that ground. Health data is processed and backed up exclusively within the EU/EEA. The Provider notifies the customer of any personal data breach without undue delay after becoming aware of it.
6. Availability and support
The Provider uses professional efforts to maintain a service availability of 99.9% as a monthly average. Availability is measured as the share of time in a calendar month during which the service is available; planned maintenance announced at least 48 hours in advance and events beyond the Provider's reasonable control are excluded. Technical support is available by email and phone on business days at no additional charge. A contractual SLA with guaranteed availability is part of the Enterprise plan.
7. Data and data portability
The practice's data is the property of the customer. The customer has the right to obtain a complete export of their data at any time, free of charge — as a ZIP archive with structured data (JSON and CSV), including attachments in their original formats. After the agreement ends, the Provider retains the data for 60 days for export purposes and then securely destroys it, except for data whose retention is required by law. Given the customer's obligation to retain medical records for 20 years, extended read-only archiving may be agreed for a fee upon request.
8. License and intellectual property
The Provider grants the customer, for the term of the agreement, a non-exclusive, non-transferable license to use the service for the customer's own operational purposes within the scope of the ordered plan. The software, its source code, design and documentation remain the intellectual property of the Provider. The customer may not make the service available to third parties beyond the scope of the agreement, circumvent its technical restrictions, or reverse-engineer it beyond statutory exceptions. Data entered by the customer remains the customer's property.
9. Confidentiality
The parties will keep confidential any confidential information of the other party that they learn in the course of performing the agreement, and will use it solely for the purposes of performing the agreement. The confidentiality obligation survives for 5 years after the agreement ends and does not apply to information that is publicly known, or where disclosure is required by law or by a public authority.
10. Liability
The Provider is liable for damage caused by a proven breach of its obligations, up to a maximum of the total payments made by the customer over the preceding 12 months. The Provider is not liable for damage caused by improper use of the service or by force majeure, nor for the professional decisions of healthcare professionals; the service is a supporting tool and does not replace a physician's professional judgment.
11. Term and termination
The agreement is concluded for an indefinite period. The customer may terminate it at any time effective at the end of the billing period, with no notice period and no penalty. The Provider may terminate the agreement with three months' notice, or with immediate effect in the event of a material breach of the Terms by the customer; even in that case, the 60-day data export window under Article 7 applies.
12. Changes to the Terms and pricing
The Provider may reasonably amend the Terms and will give notice of any change at least 30 days in advance by email and in the application. Changes to the price list are likewise announced at least 30 days in advance; price increases are never applied retroactively. If the customer does not agree with a change to the Terms or prices, they have the right to terminate the agreement effective as of the date the change takes effect.
13. Final provisions
These legal relations are governed by the laws of the Slovak Republic. Any disputes will be resolved by the court of the Slovak Republic with subject-matter and territorial jurisdiction. These Terms take effect on 18 July 2026.